eSampark
Explore the triad · click a node in space
Talk to usThree domains. One standard.
Customer operations, talent, and the systems MSMEs run on — designed to talk to each other, not compete for attention on a homepage.
01 — Contact Center
Voice, email, SMS, WhatsApp, live chat, and social — one platform, one quality bar. Inbound care, outbound growth, and back-office precision.
02 — EdTech
Mentor-led, technology-enabled learning for children, teens, professionals, and homemakers. Built to close the skills gap with practical, lasting capability.
How we work
Innovation
We keep evolving the stack — AI, analytics, and omni-channel platforms — so operations stay ahead of the market, not behind it.
Integrity
Zero-debt discipline, ethical delivery, and compliance-first operations. Trust is the operating system.
Collaboration
Clients, advisors, and delivery teams work as one unit. Shared goals, shared dashboards, no black boxes.
Excellence
Quality is not a department. It is how every call, course, and ERP workflow is designed and measured.
Governance
Quality, security, privacy, continuity, service management, and customer satisfaction — the same bar whether the work is a call, a classroom, or a ledger.
ISO 9001
Quality Management System
Consistent delivery and process quality
ISO 27001
Information Security Management
Protecting client and customer data
ISO 27701
Privacy Information Management
Privacy by design across operations
ISO 20000
IT Service Management
Reliable, measurable technology services
ISO 22301
Business Continuity
Resilience when disruption hits
ISO 10002
Customer Satisfaction
Structured handling of feedback and complaints
People
Neeraj Narain
Founder & CEO
Niti Saxena
Director
Jitendra Tyagi
Director
Jatin Wadhwa
Director of Global Operations
Advisory board: Anil Nayak · Upendra Upadhyay · Vikram Srivastava
Insights
BPO · 6 min
AI should shorten the path to a person who can actually help — not hide that person behind a maze of menus.
Medh · 5 min
The skills gap is not a slogan. It is the distance between what work asks for now and what most of us were trained to do.
TimezERP · 5 min
Finance teams should not spend the first ten days of every month reconstructing a business that already happened.
Get in touch
CX operations, learning programs, or a single system of record for the business — write to info@esampark.org or request a conversation.
WeWork NESCO IT Park, 10th Floor, Building No. 4, North Block, WEH, Goregaon East, Mumbai, Maharashtra 400063, India