Vision
To lead globally in technology-driven BPO services, EdTech skill development, and SaaS solutions for MSMEs — transforming operations, education access, and connectivity.
About the group
A fiscally quiet company with an ambitious triad.
eSampark Tech Solutions Pvt Ltd was incorporated in March 2021 as an offshoot of Kartavya — extending contact-center craft beyond healthcare, then expanding into learning and ERP because clients needed more than a desk of agents.
Mission
To revolutionize BPO contact center services, online education, and SaaS for MSMEs with innovative, efficient, and compassionate solutions — enhancing efficiency, enabling continuous learning, and fostering seamless communication worldwide.
Goal
As a trusted partner in technological innovation, eSampark Tech Solutions is dedicated to revolutionizing BPO contact center services, online education for skill development, and SaaS for MSMEs. With a foundation of excellence and compassion, we deliver solutions that help clients thrive in a dynamic digital landscape.
Growth history
From a BPO to a technology group.
2008
Kartavya is founded
Kartavya BPO Pvt Ltd begins as a dedicated BPO serving multiple industries — the operational DNA of what later becomes eSampark.
2012
Healthcare specialization
The company rebrands as Kartavya Healtheon Pvt Ltd, focusing on pharma, life sciences, diagnostics, and corporate healthcare processes.
2021
eSampark is formed
In March 2021, eSampark Tech Solutions Pvt Ltd is incorporated as an offshoot to extend contact-center excellence beyond healthcare, with compliance at the core. In October, Jitendra Tyagi joins the Board of Directors.
2022
AI in the stack
Significant investment in AI, speech recognition, and advanced analytics — the shift from a traditional BPO to a technology-led CX partner.
Today
The Tech Triad
Three domains under one group: eSampark BPO, Medh EdTech, and TimezERP. Serving clients globally, 24/7, across time zones.
Innovation
We keep evolving the stack — AI, analytics, and omni-channel platforms — so operations stay ahead of the market, not behind it.
Integrity
Zero-debt discipline, ethical delivery, and compliance-first operations. Trust is the operating system.
Collaboration
Clients, advisors, and delivery teams work as one unit. Shared goals, shared dashboards, no black boxes.
Excellence
Quality is not a department. It is how every call, course, and ERP workflow is designed and measured.