Inbound Care
Queries, orders, product information, and issue resolution — informed, measured, and friendly at every touch.
eSampark BPO
Gateway to omni-channel contact center solutions.
AI-assisted, human-led CX across voice, email, SMS, WhatsApp, live chat, and social. Customer support, telemarketing, lead generation, and back-office — with the same quality bar on every channel.
PhoneEmailLive ChatWhatsAppSMSIVRSAI ChatbotsFacebookInstagramLinkedInYouTube
The desk, fully drawn.
Outbound & Telemarketing
Campaigns, surveys, follow-ups, and respectful cold outreach that expand reach without burning the brand.
B2B Lead Generation
Qualified pipeline for growth teams — appointment setting, demo scheduling, and lead cultivation with SLA discipline.
Technical Support
IT helpdesk, software and hardware support, and L1–L3 style triage so customers get accurate answers, fast.
Live Chat & WhatsApp
Real-time engagement on the channels customers already use, including AI-assisted chatbots with human takeover.
Email & Social
Structured handling of inquiries, complaints, and public conversations across email and social networks.
Virtual Assistants
Scheduling, inbox management, and administrative support that keeps founders and teams focused on the work that matters.
Back Office
Document verification, data entry, order fulfillment, and process work with quality controls built in.
Content Moderation
Careful handling of user-generated content to protect brand integrity and community standards.
CCTV Monitoring
Round-the-clock surveillance support for premises that need a trained, always-on operations desk.
Quality Assurance
Call monitoring, coaching, and feedback loops so service quality compounds instead of drifting.
AI & Analytics
Speech recognition, predictive analytics, and reporting that turn every interaction into an improvement signal.
Sectors we already understand.
Healthcare
Patient support, telehealth assistance, and health-data handling with a compliance-first culture inherited from Kartavya.
SaaS & Technology
Onboarding, subscription care, and technical helpdesk for software companies that need to scale without a ballooning payroll.
BFSI
Product support, fraud-prevention assistance, and digital banking conversations that demand accuracy and trust.
Retail & Fashion
Order tracking, returns, promotions, and customer engagement for brands selling across channels.
E-commerce
Fulfillment queries, engagement programs, and data-backed growth support for high-volume stores.
EdTech
Enquiry handling, lead qualification, demo scheduling — and a native understanding of learner journeys via Medh.
Travel & Hospitality
Reservations, loyalty programs, and feedback loops that keep guests coming back.
Media & Gaming
In-game support, content access, subscriptions, and payment assistance for digital audiences.
Why teams stay.
Advanced technology
AI, speech recognition, and predictive analytics in the delivery stack.
Customized solutions
Goal-aligned programs designed with you, not a generic playbook.
True scalability
Capacity that flexes with seasonality and growth without a quality dip.
Multi-lingual support
Language coverage for diverse customer bases and global markets.
Rapid response
Speed as a design constraint — not an afterthought in the SLA.
Ethical practice
Integrity in every campaign, contract, and customer conversation.
24/7 all time zones
Uninterrupted coverage so your customers never wait for a business day.
Customer-centric
Outcomes measured in CSAT, resolution, and loyalty — not just AHT.
Questions, answered plainly.
Inbound and outbound voice, email, live chat, WhatsApp and social, plus specialized desks such as content moderation and CCTV monitoring.